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With 415 million people living with diabetes worldwide, we often still feel alone and unprepared. With diabetes bags made for organization and a community of people who are just like you, Myabetic will help you feel connected and prepared for every day with diabetes.
Whether you have questions about an order or simply need encouragement from friends who understand how overwhelming diabetes can be, we are here to help.
(213) 493-4305
hello@myabetic.com
@myabetic #myabetic
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Our customer care team is available Monday-Friday between the hours of 9AM-5PM Pacific Time. Please email hello@myabetic.com, and we will reply to your email within these hours.
Try our Product Finder to determine which products will fit your diabetes supplies. Gift cards are also available.
We currently do not have a showroom. If you are interested in seeing our products in person, we would be more than happy to arrange an office visit to view our products. Our office is located in Santa Monica, California. Please email customercare@myabetic.com to set up an appointment.
Our products are designed for both type 1 and type 2 diabetes care.
Myabetic products alone cannot keep supplies cool, but many cases are designed with insulated sections for cold packs or compatible FRIO cooling pouches.
Use a soft, damp cloth to clean your product. When using a cleaning or protecting agent, it is always best to test the product on a small, less visible section before using it on the entire product.
We ship worldwide!
After orders are processed (1-2 days), estimate the following shipping times:
Unfortunately, express shipping is not available for international orders.
Of course! Our products are meant to improve your life with diabetes, so we want you to love it. Return your unused product within 30 days for a refund. Your refund will be processed within 5 days of receipt of returned product.
FREE EXCHANGES and RETURNS in the United States – Contact us here for a pre-paid packing slip
Express & International shipping fees are non-refundable.
We cannot accept returns of used products.
Once orders have been processed, they cannot be canceled or changed. Call us Monday-Friday 7am-3pm Pacific Time at (213) 493-4305 extension 0 to modify your order before processing. We will do our best to accommodate any changes.
A confirmation email is sent after purchase from customercare@myabetic.com but are sometimes filtered as spam or junk. Check these folders on your email server. If you are still having trouble finding your confirmation email, feel free to contact us at customercare@myabetic.com.
You will receive an email from customercare@myabetic.com with tracking information as soon as your order ships.
We do not offer gift receipts, but pricing information is not included on the shipment packing slip.
We accept:
We do not accept personal checks or money orders.
We provide a 6-month warranty for all Myabetic diabetes cases. Diabetes requires a lot of attention, and we are encouraged when our cases are heavily used.
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For wholesale requests please email us at
Would you like to share our products? If you are a Certified Diabetes Educator, run a diabetes support group, are a diabetes event organizer or simply want to share our products with your community, please email us! We are happy to ship Myabetic brochures to you.
To request brochures please email us at